Waste Collection Wandsworth Privacy Policy

This Privacy Policy explains how Waste Collection Wandsworth collects, uses, stores and protects personal data relating to customers in the Wandsworth area, and how we comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Waste Collection Wandsworth customers in our service area, including residential and business clients who contact us, request a quote or use our waste collection services.

By engaging with Waste Collection Wandsworth, you acknowledge that you have read and understood this Privacy Policy and that your personal data will be handled in accordance with it and with applicable data protection laws.

Who We Are

Waste Collection Wandsworth is a waste collection and related services provider operating in the Wandsworth area. For the purposes of data protection law, we act as the data controller in relation to the personal data we collect about our customers. This means we determine the purposes and means of processing your personal data and are responsible for ensuring that it is handled lawfully.

Personal Data We Collect

We only collect personal data that is necessary for the provision and management of our services. The types of personal data we may collect and process about you include:

Identification and contact details, such as your name, postal address, property details, email address and telephone numbers.

Service-related information, such as the type of waste collection services you require, frequency of collection, access instructions, correspondence relating to your bookings and any special requirements you tell us about.

Billing and payment information, such as invoices, payment status, payment method details processed via our chosen payment providers, and records of any financial transactions between you and Waste Collection Wandsworth.

Communication data, such as emails, call logs and messages between you and our team, including any complaints, queries or feedback about our services.

Technical and usage data, such as information about how you contact us online, basic device and browser information, and any data collected through cookies or similar technologies when you visit our online pages, where applicable.

Where you provide personal data about other individuals, for example a joint account holder or a building manager, you should ensure that they are aware of this Privacy Policy.

How We Use Your Personal Data

We process your personal data for specific, explicit and legitimate purposes and do not use it in ways that are incompatible with those purposes. We may use your personal data to:

Set up and manage your account as a Waste Collection Wandsworth customer.

Provide, schedule and manage our waste collection and related services at your premises.

Respond to your enquiries, provide quotes and handle your requests, feedback and complaints.

Issue invoices, process payments, manage debt recovery and maintain accurate financial records.

Send you important service messages, such as changes to collection times, safety information or updates to our terms and conditions and this Privacy Policy.

Maintain and improve our operations, including staff training, quality assurance and service optimisation.

Comply with legal and regulatory obligations, including health and safety requirements, environmental regulations and tax rules.

Establish, exercise or defend our legal rights, including in relation to disputes, claims or investigations.

Lawful Basis For Processing

Under data protection law, we must have a valid lawful basis to process your personal data. Waste Collection Wandsworth relies on the following lawful bases:

Performance of a contract: We process your personal data where it is necessary for the performance of a contract with you or to take steps at your request before entering into a contract, for example to provide quotes, arrange collections, or manage your account.

Legal obligation: We process your personal data where it is necessary to comply with legal obligations that apply to us, such as keeping certain records for tax or regulatory purposes or providing information to public authorities where required by law.

Legitimate interests: We process your personal data where it is necessary for our legitimate business interests or those of a third party, provided these interests are not overridden by your rights and freedoms. This may include improving our services, ensuring the security of our operations and handling enquiries or disputes.

Consent: In limited cases, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details provided in this policy.

Sharing Your Personal Data

We may share your personal data with carefully selected third parties where necessary for the purposes outlined above and where we have a lawful basis to do so. These third parties may include:

Service providers acting as data processors that support our operations, such as waste processing facilities, transport and logistics providers, IT and hosting services, communication services and payment processors.

Professional advisers, such as accountants, auditors, consultants, insurers and legal representatives, where required to protect our business interests or comply with legal obligations.

Regulatory bodies, public authorities, law enforcement agencies or courts where we are legally obliged or permitted to share personal data, or where doing so is necessary to protect our rights or the rights of others.

Where we use third-party processors, we ensure they are bound by contractual obligations to protect your personal data, process it only in accordance with our instructions and implement appropriate security measures.

International Data Transfers

In general, we aim to keep your personal data within the UK or the European Economic Area. Where it is necessary to transfer personal data to countries outside the UK or EEA that may have different data protection standards, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent legal mechanisms required by data protection law.

Data Retention

Waste Collection Wandsworth will not keep your personal data for longer than is necessary for the purposes for which it was collected. We determine appropriate retention periods based on the nature of the data, the purpose of processing and any applicable legal or regulatory requirements.

As a general rule, we keep customer account and billing records for a set period after the end of our relationship with you to comply with tax and accounting obligations and to handle any queries or disputes that may arise. Service-related correspondence and operational records may be kept for a similar period for audit and operational reasons. When personal data is no longer required, we will delete or anonymise it in a secure manner.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include access controls, staff training, secure storage, encryption and procedures for handling potential data breaches. While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority where required by law.

Your Data Protection Rights

As a customer of Waste Collection Wandsworth, you have a number of rights in relation to the personal data we hold about you, subject to certain conditions and exemptions under data protection law. These rights include:

The right of access: You can request a copy of the personal data we hold about you, together with information about how we use it.

The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

The right to restrict processing: You can ask us to restrict the processing of your personal data in certain situations, for example while we are verifying its accuracy or considering an objection you have raised.

The right to object: You can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis, including any direct marketing activities.

The right to data portability: In some cases, you can ask us to provide your personal data in a structured, commonly used and machine-readable format, or to transfer it to another controller, where this is technically feasible.

You also have the right to withdraw consent where we rely on it for processing, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, or if you have any questions about your rights, please contact us using the contact details provided below.

Contact And Complaints

If you have any questions about this Privacy Policy, about how Waste Collection Wandsworth handles your personal data, or if you wish to exercise any of your data protection rights, you can contact our data protection contact point using the contact details published on our main customer information materials.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK data protection supervisory authority. Details of how to contact the authority are available on their official public information channels.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. We will post the updated version on our customer information channels and, where appropriate, notify you of significant changes using reasonable means. We encourage you to review this Privacy Policy periodically so that you remain informed about how Waste Collection Wandsworth protects your personal data.