Accessibility Statement for Waste Collection Wandsworth

This Accessibility Statement explains how we make the Waste Collection Wandsworth service as easy to use as possible for everyone, including disabled residents, visitors, and businesses in the Wandsworth area. Our goal is to provide accessible waste collection information and online services that meet recognised accessibility standards and support a wide range of user needs and technologies.

We are committed to ensuring that people can access information about waste collection in Wandsworth without barriers. This includes details about collection days, recycling information, bulky waste pickups, and contact options for our customer service team. We want you to be able to find what you need quickly and confidently, whether you use a mouse, keyboard, screen reader, or other assistive tools.

Our Accessibility Standards

The Waste Collection Wandsworth website aims to meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised and explain how to make web content more accessible for people with disabilities, including people with visual, hearing, motor, and cognitive impairments.

WCAG 2.1 AA compliance means we work to provide clear structure, consistent navigation, good colour contrast, descriptive headings, and understandable content. We regularly review pages that explain waste collection schedules, service updates, and service disruptions in the Wandsworth area to ensure they remain accessible and readable.

Screen-Reader Support

The Waste Collection Wandsworth website is designed to work with common screen readers and text-to-speech tools. We use meaningful headings, lists, and labels so that screen-reader users can move around the site and quickly access important waste collection information, such as service times, changes to routes, and seasonal updates.

Images that help explain waste and recycling processes are given alternative text so that screen readers can describe the content. Where images are decorative and do not add important information, they are marked in a way that lets screen readers skip them, helping to reduce noise and improve the browsing experience.

Keyboard Navigation

We aim to ensure that all essential content and key functions on the Waste Collection Wandsworth website can be reached and used with a keyboard alone. This is important for people who cannot use a mouse or other pointing devices.

Navigation menus, service request forms, and interactive elements have been designed to support clear focus states so that keyboard users can see where they are on the page. We work to ensure that tab order follows a logical path and that you can access core services, such as booking or modifying waste collection in Wandsworth, without needing a mouse.

Ongoing Improvements

We understand that accessibility is an ongoing process, not a one-time task. We regularly test and review the Waste Collection Wandsworth website, especially after major updates or design changes. Feedback from users is an important part of this work and helps us identify and resolve issues that automated checks may miss.

If we find parts of the service that do not fully meet WCAG 2.1 AA guidelines, we prioritise improvements, particularly for information that is essential for arranging or understanding waste collection services in the Wandsworth area.

Contact for Accessibility Requests

If you experience difficulty using any part of the Waste Collection Wandsworth website, or if you need information about waste collection in a different format, please contact our accessibility team. You can get in touch by phone, email, or post and tell us what you need and which page or service you are trying to use.

We can provide information in accessible formats such as large print, plain text, or audio on request, and we will work with you to find a suitable alternative if a particular feature is not fully accessible. We aim to respond to accessibility enquiries promptly and will explain what action we can take and when you can expect a reply.

Your feedback helps us improve the accessibility of Waste Collection Wandsworth for everyone. If you have suggestions about how we can make our waste services or this website easier to use, please let us know.